Returns & Refunds Policy

Overview

At Designer Plates, all of our products are custom-made to order. Please read the following policy carefully before placing your order.

Custom Products (Registration Plates)

Due to the personalised nature of our products:

• All custom orders are non-refundable and non-returnable
• This includes any plates made with a registration number or customised details

Customer Responsibility

Customers are fully responsible for ensuring that all information provided at checkout is accurate.

• Please double-check your registration number and details before placing your order
• Designer Plates is not responsible for errors submitted by the customer

If you notice a mistake after placing your order:

• Please contact us immediately
• We will do our best to help, but we cannot guarantee changes once production has begun

Order Cancellations

• Orders may be cancelled within 1 hour of placing the order
• After this period, we cannot guarantee a refund, as production may have already started

Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect:

• Please contact us within 5 days of delivery
• Include:
  • Your order number
  • Clear photos of the issue

Once reviewed:

• We will arrange a replacement free of charge where appropriate

Refunds are not issued,  replacements only

Returns Process

In most cases, we do not require items to be returned immediately.

• Customers should first contact us with images of the issue
• We will assess the situation and advise on next steps

Non-Custom Products

For any non-customised items:

• You are entitled to a refund within 14 days of purchase, in line with consumer rights
• Items must be:
  • Unused
  • In original condition

Customers are responsible for return shipping unless the item is faulty.

Lost Orders

If your order is lost during delivery:

• We will open an investigation with the courier
• Once confirmed lost, we will issue a replacement

Important Notes

• We do not offer refunds on custom products under any circumstances other than faults
• We are not responsible for customer input errors
• All claims must be made within the stated timeframe

Contact Us

If you have any issues with your order, please contact us and we’ll be happy to assist.